Question 1

How do I book a residential clean or STR turnover?

Accepted Answer

Start the intake form and tell us whether the property is a home or a short-term rental, where it is located, what needs attention, and when the clean needs to happen. We review the details, send a written quote and recommended arrival window, then confirm the booking once the scope works for you.

Question 2

How is pricing determined?

Accepted Answer

Pricing is scoped per visit rather than pulled from a one-size-fits-all card. We look at the property size, service type, current condition, guest or resident needs, turnover window, and requested add-ons. You receive the quote in writing before the crew walks in, so the approved scope is clear.

Question 3

What access instructions should I provide?

Accepted Answer

Include the lockbox or keypad code, parking notes, entry route, alarm instructions, and any gate, pet, or building details in the intake. For a home, let us know whether someone will be there. For an STR, clear check-out instructions and a reliable way to enter are essential when the clean sits between check-out and check-in.

Question 4

How long does a short-term-rental turnover take?

Accepted Answer

Timing depends on the property, the number of beds and baths, the reset scope, and the check-out → check-in window. Share both times in the intake. We confirm whether the requested window is workable and recommend the visit length in the written quote; premium turnover options can include linen reset, restock, and photo-ready inspection.

Question 5

What add-ons can I request?

Accepted Answer

Available marketplace add-ons include inside-oven, inside-fridge, inside-cabinet, interior-window, laundry-reset, dishwasher, microwave, and garbage-bin cleaning. Add the ones you need during intake so they are included in the scope and quote rather than added as a surprise on arrival.

Question 6

Can I cancel or reschedule?

Accepted Answer

There is no recurring contract or cancellation fee for the ongoing cleaning cadence. If plans change, contact ops as early as possible to cancel or reschedule the visit. Any booking-specific payment adjustment is confirmed by ops against the timing and scope of that booking.

Question 7

What does the satisfaction guarantee cover?

Accepted Answer

Every completed residential clean and short-term-rental turnover carries the PristineFlip satisfaction guarantee: on-time arrival, a free re-clean when the agreed scope does not land, and a no-contract cadence. Open a re-clean request within seven days of ops marking the visit complete; one re-clean is available per turnover, and ops schedules the follow-up on the next route through your service area.