PristineFlip — Crew Training
The Crew Handbook
Six procedure modules plus a qualifying-clean rubric. A new crew member can start on the program below, walk each module in order, and complete their first unsupervised job against the rubric at the end. Carry the consolidated checklist onto the property for on-the-job reference.
Six procedure modules
Read in order — each sets up the one after it.
01
Turnover vs. Stay Cleans
How a turnover differs from an in-stay refresh — what resets, what gets inspected, and what gets touched only when guest-flagged.
Read the module02
Bathroom Descaling
Remove hard-water scale, soap scum, and mildew film — the three things residential maids miss that drive STR review complaints.
Read the module03
Appliance Scouring
Stainless, glass, and enamel — the three finishes guest reviews actually rate. Degrease, then polish. Then sanitize the touch surfaces.
Read the module04
Carpet Care
Vacuum first, spot-treat, then steam. The order avoids pushing stains deeper — and is the order most crews skip.
Read the module05
Damage Spotting
Document with photos the moment something looks off. Time-stamped evidence protects the host's deposit and prevents crew blame.
Read the module06
Communication Protocols
When to text, when to call, who to escalate to, and how to log the conversation. The right message at the right time saves an entire job.
Read the moduleQualify your first job
The qualifying-clean rubric is what you walk the property against before you lock up. Every gate is observable — if a gate cannot pass, the rubric tells you exactly who to escalate to and what to document.
Qualifying-Clean Rubric
13 observable gates across pre-clean, in-process, final walkthrough, and communication. Pass every gate before locking up. Fail any gate and the rubric names the escalation owner.
Printable Checklist
A room-grouped, single-scroll printable checklist with every instruction in execution order. Tick as you go — the print button silently hides nav, footer, and section chrome.
Guest-Ready QA Checklist
17 observable items across Kitchen, Bath, Bedroom & Linen, Odor & Air, and Visual Inspection. Outcomes a guest-ready property looks like at the moment of sign-off — the same list the inspector walks against.
First-Clean Verification
How a founder or supervisor inspects the first 2 cleans per crew member before they solo. Sign-off lands in the QA log; the crew member is solo-cleared when the count reaches the required.