Qualifying-Clean Rubric
Before you lock up on your first unsupervised turn, walk this rubric against the property. Every gate names its observable pass condition and the exact escalation owner if the gate cannot pass. Tick each gate as you verify it. When the last gate is green, sign off — that is a qualifying clean.
1. Pre-clean setup
Before you open a single product — verify you have read the job card, your inventory, and your templates.
0 / 3 passed
Read the check-out / check-in times, stay length, guest count, and flagged items. Plan your route top-down.
Pass condition
You can, without looking at the card again, state: property shortcode, latest check-in time, and at least one flagged item if present.
If you cannot pass
Text the dispatcher. Do not enter the property until you can recite the basics.
Confirm every tool, product, and consumable count from the card is in your caddy / van.
Pass condition
A line-by-line check of the inventory list against the caddy passes with zero missing items.
If you cannot pass
Text the dispatcher for a restock before starting; a crew that starts without inventory is a crew that improvises.
Templates for "running late", "damage", "supplies low", "guest belongings" pre-loaded; dispatcher + property manager phones in contacts.
Pass condition
You can send any of the four template types in under 60 seconds and the three escalation numbers are one tap away.
If you cannot pass
Charge the phone, load the templates, then start. Communication that takes 5 minutes per message fails the gate.
2. In-process gates
While you are working the property — observable outcomes that the next guest will judge against.
0 / 4 passed
Descaler applied, dwell time honored, surfaces scrubbed in the documented order (glass → tile → grout → fixture → floor), rinsed, disinfected.
Pass condition
Chrome fixtures are not scratched, glass is streak-free under bathroom lighting, grout is uniform in the primary bathroom, and descaler residue is fully rinsed.
If you cannot pass
Re-do the affected step before finishing the property. If the chrome has been scratched, document with photos and text the host.
Dishwasher fills + drains; microwave heats with a cup of water; oven heats at 350°F; fridge light comes on.
Pass condition
Each appliance was run, the result observed, and the result logged in the turnover writeup.
If you cannot pass
Log a non-working appliance as a damage item (functional) and include in the final photo bundle.
Kneel at one end of each carpeted room with a flashlight parallel to the pile. Re-spot anything visible.
Pass condition
No streaks, no missed spots, and dry to the touch within 2 hours of steaming.
If you cannot pass
Re-spot any visible marks and set up additional fans. Document dry-time projection in the handover SMS if guest arrival is within the window.
Wide shot + close-up + ruler shot, classified (cosmetic / wear / functional / safety), and logged in the app.
Pass condition
Every observed damage item has a 3-shot bundle in the PristineFlip app and a written classification.
If you cannot pass
Do not lock up and leave. SMS the host with the photo bundle plus your call on classification.
3. Final walkthrough
Immediately before you lock up — consumables, linens, entry path, photo handover.
0 / 4 passed
Toilet paper, dish soap, hand soap, laundry pods, coffee pods, paper towels, and any other amenity flagged on the card.
Pass condition
Every consumable on the card is restocked to documented count, no more and no less.
If you cannot pass
Replenish from the property's stock if available; text the dispatcher for an emergency supply drop if not.
Bed sets per bedroom + towel sets per guest + 2 spare sets + bath mat per bathroom; folded, stacked, in the documented location.
Pass condition
You can walk through the property without opening any linen storage and confirm the documented count is in place.
If you cannot pass
Document the gap in the writeup; the host decides whether to deduct from the next turnover's quota or reorder.
Entry stoop swept, porch-side trash emptied, exterior doors locked, smart-lock / lockbox code set to the documented code on the job card.
Pass condition
The next guest can unlock the door using the documented code on the first try, enter a swept entry, and find the thermostat set to standard.
If you cannot pass
Reset the smart-lock code, sweep again, set the thermostat, then text the host.
Photos: front door, kitchen counter, primary bed made, primary bathroom, living area. Uploaded to the PristineFlip app before you exit the driveway.
Pass condition
The PristineFlip app shows the 5 photos timestamped within the current turnover window.
If you cannot pass
Upload immediately from the driveway. If the upload fails, text the host that photos are pending and retry from the next wifi window.
4. Communication
After the handover — receipts confirmed, events logged, no financial messages sent.
0 / 3 passed
Send the final handover SMS using the documented template (crew name + property + time + status).
Pass condition
The host's auto-acknowledgement or reply is logged within 15 minutes of you leaving the property.
If you cannot pass
SMS + call the dispatcher. Do not let a handover go silently unacknowledged — the host may have re-routed today's reservation.
Damage, low consumables, guest belongings, appliance failures, anything off-script — logged in the app as it happens.
Pass condition
Every event from the day has a log entry with photo (if applicable) and timestamp within 15 minutes of occurrence.
If you cannot pass
Backlog = risk. If you missed entries, transcribe your pocket notes to the app before you finish your shift.
Money, deposit, review — all routed through dispatcher, never from the crew.
Pass condition
A scan of your outbound SMS for the shift contains no "$", "discount", "review", "deposit", or "refund" language.
If you cannot pass
Reply with a one-line correction: "I should not have commented on X — routing to dispatcher." Then route.
Sign-off
14 gates total · 0 passed