Module 01 · Inspection group

Turnover vs. Stay Cleans

How a turnover differs from an in-stay refresh — what resets, what gets inspected, and what gets touched only when guest-flagged.

Tools + products to bring

Equipment
  • All-purpose cleaner (neutral pH)
  • Glass cleaner
  • Disinfectant (EPA-registered)
  • Microfiber cloths (color-coded: restroom/glass/general)
  • Vacuum with HEPA bag
  • Mop + bucket
  • Phone (for photo report + access codes)

Execution

7 steps in order

  1. 01

    Read the job card before entering the property

    Open the turnover in the PristineFlip app. Confirm: check-out time, check-in time, guest count, stay length, and any flagged items ("spilled wine on rug", "low on coffee"). Plan your route top-down: bedrooms → bathrooms → kitchen → living → entry.

  2. 02

    Strip every linen and amenity, regardless of state

    All pillowcases, sheets, duvet covers, towels, and the bath mat come off — even ones that look fine. Open every drawer and closet to check for guest-left items before pulling linen. Bag dirty linens in the room they were stripped from to avoid cross-room contamination.

  3. 03

    Sanitize every high-touch surface — counts, varies by stay length

    TV remotes, light switches, door handles (interior + exterior), cabinet pulls, thermostat, blinds/pulls, hair dryer, iron handles, charging cables, and the coffee maker touchpad get a fresh disinfectant wipe. Stays longer than 4 nights get an extra full bathroom scrub even if guest-visible clean.

  4. 04

    Reset consumables to the documented standard

    Refill: 2 rolls of toilet paper per holder + 1 spare under the sink per bathroom; dish soap, hand soap, laundry pods (count on the job card), coffee pods (count on the job card), trash bags, paper towels, and any other amenity flagged on the job card.

  5. 05

    Restock linen to the documented standard

    Bed sets per bedroom (sheets + duvet + pillows), one towel set per guest + 2 spare sets (2 bath + 2 hand + 2 wash per set), one bath mat per bathroom. Folded, stacked, and placed in the same location as last turnover — guests were trained to look there.

  6. 06

    Final 360° walkthrough + photo before locking up

    Lights off, blinds open, thermostat set to the property standard (usually 70°F / 21°C), thermostat fan on auto. Then walk the entry → bed → bath path the next guest will take, the way they will take it. Take 5 photos: front door, kitchen counter, primary bed made, primary bathroom, living area. Upload via the app.

  7. 07

    Tidy outside the property too

    Sweep the entry stoop, empty any porch-side trash cans, and confirm the lockbox/smart-lock code is the one on the job card. Do NOT leave a door propped open "for the host" — text the host when you are done.

  8. Accept means…

    • Every linen surface stripped and restocked to standard — no skipped items even if they look fine.
    • Every high-touch surface wetted with disinfectant for the full contact time on the bottle (read the label).
    • Consumable counts match the job card exactly.
    • Photos uploaded before you exit the driveway.
    • All exterior doors locked; lockbox/lock code matches the job card.

When something looks off

Pitfalls to watch for